Troubleshooting password problems: - Login with your member login (your email) and password (if you do not remember you password, click "forgot password" and check your email to reset your password). - Sometimes the reset password email will go to spam/junk folders, check there. -If the "Change Password" process fails and you get a message that says "Student Was Not Updated", please email firstname.lastname@example.org, so she can reset the password for you.
2) Book Your Class:
1) Go to "Schedule" and “Book” the class you are interested in (be careful to choose “Online” if you want to be sent a link for live-streaming or to be sent a recording link - good for up to 3 days after class concludes). 2) Choose the membership you are interested in: Unlimited memberships are ALL ACCESS to in-person, live-streaming and also recorded classes. Live-streaming memberships are only available for online classes.
If you don't have an active membership right now, you may want to consider: 6 weeks Unlimited Classes for $60 Introductory Membership (all access) for the following two main reasons: 1) Inspire and commit to your own self care during this time: you can attend unlimited classes at our virtual studio for the next 6 weeks for just $60! * Even if you just attend one class per week with your favorite teacher, this works our to be just $10/class, but we are sure you will be motivated to join us for so much more movement goodness. 2) This special is a great opportunity to try 25+ classes per week from both studios from home! * If you have struggled to commit to (or been intimidated to try) yoga, strength, meditation, or barre classes in the past this is a great way to get started! You can see more membership options here: www.flowhoodriver.com/memberships--tuition.html For Live-streaming Classes: Check Your Email and Click the Link to join 10 minutes prior! * Karmasoft generates an email to your registered email account and sends you a confirmation (usually within a few minutes) with a Zoom link to the class you have registered for. Simply click the link 10 minutes before your class begins, if you are using a computer. * If you are using a phone or tablet, you may be prompted to download the Zoom app to access the class, so it is a good idea to download this app ahead of time (so you are not frustrated right before class with becoming acquainted to this technology).
3) Cancel Your Booking: Once you are pre-registered, your space in that class is reserved. If you can not make it to class, please cancel your space more than 2 hours before class begins.
If you cancel your pre-registered space late, and your space goes unused, you will be charged for that class. We hope you can understand that it is not fair to those waitlisted for class, to have a space empty that could have had someone participating. Of course, this does not apply to live-streaming/online classes. The steps are simple to cancel your pre-registered class space (remember to cancel more than 2 hours prior to avoid being charged): * Go to “Schedule”. * Find the class you are booked for, click the icon that says “Cancel" below the class. * When you are successful with the cancellation, the button will switch to “Book”.